Return and/or refund of your purchase
Conditions and prerequisites regarding returns
ADM Sport will not accept your return of goods unless the following conditions are met :
- Product must be returned within a maximum period of 15 days from the date on the delivery tag.
- The following products cannot be returned: CDs, DVDs, books, underwears, bikinis, electrical or electronic parts, communication systems and special order items.
- Any used product, showing sigh of wear or with an altered packaging, cannot be refunded or exchanged.
- Specifically, a product which packaging was altered during return shipment will not be accepted by ADM Sport.
- If your product was damaged during the delivery, exchange will be made at no extra cost, only after authorisation by phone or email.
- Returns after a mistake on the client's part will be at the client's own expenses. Also, any return of an item under warranty will be at the client's own expenses.
ADM Sport retains the right to determine, in good faith, if all of the above conditions are met.
Return and Exchange by mail
- Any return must first be acknowledged by ADM Sport by calling 1 800 463-4340 extension 102 or by filling the form below. If applicable, a return ticket will be sent to you by email.
- Any mail return must be sent to the Quebec store via registered mail with delivery confirmation, thus providing proper tracking of parcel in case of veritable loss.
- Refunds can be made by crediting your bank card, or by money transfer to the same banking account initially used by the client, within a maximum of 30 days following reception.
- Paypal transfers are available Monday to Friday from 9 AM to 5 PM exclusively.
In store returns and exchanges
Bring in person the product's printed receipt, original packaging and labeling along with the returned product within 15 days. If order was made by phone or online, please provide packaging slip as well. Refunds can be made using the same method as your original payment.
Want to exchange an item? After your return has been authorized, simply place a new order for the new item. This ensures that the item in question does not fall out of stock and allows you to receive the new item as quickly as possible.