Return and refund of your order

PREREQUISITES FOR RETURN

ADM Sport will not be able to accept your return of goods if the following conditions are not met:

  • - DVDs, books, underwear, bikinis, electrical or electronic parts, communication systems, and special orders are not accepted.
  • - Any product that has been damaged, worn, or whose original packaging has been damaged will not be refunded or exchanged. ADM Sport reserves the right to determine, in good faith, if all of these conditions are met.

ADM Sport reserves the right to determine, in good faith, if all of these conditions are met.

 

RETURN POLICY

  • Any return of new and unused items must be made within 15 days from the date of receipt of your order or purchase to obtain a refund.

  • Items must be returned in their original packaging with all accessories, booklets, stickers, and original labels.

  • There will be no restocking fee if the above conditions are met.

  • Do you want an exchange? You MUST place a new order and return the item that does not suit you for a refund.

  • All postal returns must be sent to our Saint-Hyacinthe branch by registered mail with acknowledgment of receipt.

  • The refund will be made to the payment method used during your initial order. Certain refund processing times may apply depending on the payment method.

  • Return requests and refunds will be processed Monday to Friday from 9am to 5pm exclusively.

  • If you have received an item by mail that was damaged during transport or if there was an error on our part, the exchange will be done free of charge with authorization using the form at the bottom of the page.

HOW TO MAKE A RETURN BY MAIL?

#1. Submit your return request

Please fill out the online form below following the instructions.

#2. Print your $10 return label

Our team will email you a shipping label for a fixed fee of $10 plus taxes that you can easily print.

#3. Prepare your return

  • You must indicate the reason for the return on the invoice.

  • You must write your order number and/or invoice on the box, attention: WEB ORDER TRACKING.

  • Make sure to include the original packaging of the item, including labels and documents.

  • Affix your return label to the package.

#4. Ship it all

  • Please drop off your package at any Canada Post counter.

  • We will send you an email confirming the refund once it has been processed.

HOW TO MAKE A RETURN IN-STORE?

You can visit one of our three stores to avoid return fees. Please bring the purchase invoice, the original packaging, the products, and their labels. Refunds will only be made via the original payment method. Refunds will be issued by web platform employees authorized to perform transactions.

RETURN REQUEST FORM